Online Training Center
Home|Contact|Purchase

EL201 - Online Communication: Engaging and Retaining Online Learners

Facilitator: Steven Starks

Course Format
Course Outline

Access Course


Research shows that supportive working relationships between students and institutional personnel are vital to student retention. For online students, these relationships are especially essential in preventing a sense of isolation and detachment from their academic experience. Because interactions with online students are most likely to occur via phone and email, developing retention-supporting relationships can be challenging. This course teaches online communication strategies that foster connection and engagement with online learners. Participants will develop a deeper understanding of (a) retention and attrition research, (b) online learning, and (c) technology’s unique role in both the relationship-building process and the online student experience.



You are not logged in. (Register/Login)


Terms of Service